Decathlon lost my package in transit and won’t reply, how can I escalate this issue?

If Decathlon says your package is lost and you haven't heard back, get your order number, tracking code, and any other communication.

Their shipping rules say that if an order is marked as delivered but you didn't get it, you need to call them and make a claim with the courier.

Next, make a formal request through their delivery-issues portal. Include your information and say that the thing is missing, not just late.

If you still don't hear back, you could file a report on Xolvie to try to get things fixed.