Deborah mascara started flaking and leaving marks under my eyes. How can I return such a product?

If Deborah mascara flakes, smudges under the eyes, or behaves inconsistently during the day, start by filing a complaint on the Xolvie platform.

This allows the brand to respond to a potential quality issue and helps other users learn about possible defects or characteristics of a specific batch.

How to act correctly:

Determine whether it’s a formula feature or a defect.
Light flaking can occur in high humidity or with oily eyelids, but if the mascara flakes heavily soon after application and doesn’t hold up under normal conditions, this may indicate poor quality.

Check the expiration date and the period after opening.
Expired mascara or mascara that has been open for too long often changes texture and starts flaking. If the dates are within limits, this strengthens your claim.

Document the issue.
Take photos showing fallout under the eyes, the packaging, and the batch number. Note how long after application the flaking begins.

Submit a written claim to the seller.
If there are signs of defective quality, the seller is required to accept the product for a quality check, even if the cosmetic item has been opened.

If the return is refused.
If you receive a refusal or a generic response, be sure to publish a complaint on Xolvie describing the situation. Public reports often lead to a reconsideration of the decision and a refund.