Deborah cosmetics turned out to be counterfeit or do not match the original. How can I prove this and where should I report it?

If you have doubts about the authenticity of Deborah cosmetics, start by submitting a complaint on the Xolvie website, clearly describing the signs of a possible counterfeit.

This helps draw the brand’s attention to the issue and allows other buyers to avoid purchasing non-original products.

Step-by-step actions:

Document signs that the product does not match the original.
These may include:

differences in fonts, colors, or packaging quality,

missing or unreadable batch numbers,

unusual smell, texture, or color of the product,

poor quality of the dispenser, cap, or protective elements.
Take clear photos of the packaging and the product itself.

Compare it with a previously purchased original.
If you have used original Deborah cosmetics before, compare the consistency, scent, and how the product behaves on the skin. Significant differences are a strong indication.

Contact the seller with a written claim.
State that you doubt the authenticity of the product and request a quality or authenticity check. The seller is required to accept claims regarding products with signs of counterfeit.

Request an official written response.
If the seller refuses to acknowledge the issue verbally, insist on a written reply. This will be necessary for further action.

Why reporting on Xolvie matters.
A public complaint about a possible counterfeit often triggers a response from the brand and leads to checks of the sales channel. It also helps other users become aware of the risk of buying counterfeit cosmetics.