CVS Pharmacy denied my insurance for a prescription, what’s the best way to resolve this?

If CVS Pharmacy turned down your insurance for a medication, you should first ask them why. This could be because the drug isn't covered, you need to get prior approval, or there is a generic version that is available. CVS might call your insurance company to find out more about the problem.

Next, call your insurance company to make sure the medicine is covered or to find out what other medicines may be covered. You may also need your doctor to fill out paperwork for prior authorisation. Your doctor can write you a new prescription for a similar drug that is covered by your plan if they think you need it.

Check to see if CVS takes GoodRx or other discount programs for short-term needs while the problem is being fixed. For a short time, these choices can lower out-of-pocket costs.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.