I used CV Lite once but now see recurring charges, what should I do?

If you used CV Lite once but now see recurring charges,

• Cancel the subscription immediately;

– Go to CV Lite → “Cancel Subscription” page
– Enter your email → click cancel
– Confirm via the email link

• Important:
– If you don’t confirm by email, the subscription may stay active and keep billing
– Subscriptions renew automatically unless canceled before the next cycle

Stop further charges;

– Remove your saved payment method
– Contact your bank → block recurring payments
– Monitor your account for new charges

• Note:
– Even after canceling, service may continue until the current billing period ends

Check what happened;

• Verify:
– When you signed up (trial or one-time use)
– When the first charge started
– Whether cancellation was incomplete

• Important:
– Many users get charged because trial converts into subscription automatically

Request a refund;

• Contact support via CV Lite website

• Write:
– “I used the service once but was enrolled in a recurring subscription without clear notice. Cancel and refund this charge.”

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.