Connected2 Deleted My Content After I Paid to Boost My Story

I am writing regarding a problem I experienced with the Connected2 Android application.

On July 27, 2027, at approximately 10:50 p.m., I purchased the Story Boost feature and paid approximately $4 using my debit card.

After making the payment, I expected to use the promotional service I had purchased. However, before I could benefit from it, Connected2 claimed that my content was inappropriate and deleted all of the stories and posts associated with my account.

I received a warning only after my content had already been removed. I was not given any prior notice, explanation, or opportunity to correct or remove the allegedly inappropriate content myself.

As a result, I was unable to use the Story Boost service despite paying for it. I also contacted Connected2 by email regarding this issue, but I have not received any response or assistance.

I respectfully request that my account, stories, and posts be restored to their previous condition so that I can use the service I purchased.

If restoring my account and content is not possible, I request a full refund of the approximately $4 charged for the Story Boost service that I was unable to use.

I also request a clear written explanation identifying the specific content that was considered inappropriate and the exact policy it allegedly violated.

Please review this matter promptly and provide written confirmation once my account has been restored or my refund has been processed.