I was overcharged by Coles in my recent order, how can I easily dispute an overcharge?

If you were overcharged by Coles in your recent order, the easiest way to dispute the overcharge is by contacting Coles' customer service at 1800 455 400. Make sure to provide your order number and details of the overcharge, such as the amount charged versus the expected cost based on your receipt.

Coles might also request that you provide a copy of the receipt or a screenshot of the overcharge if you were shopping online.

Once submitted, you should receive a confirmation that they are looking into the issue, and refunds for overcharges are typically processed within a few days. If it is not processed, we encourage you to offer your opinions or submit your complaints free of charge on Xolvie.