If your token transfer on Coinsbit has been pending for weeks and you want them to complete it;
Contact Coinsbit support with a clear escalation;
• State that your token transfer has been pending for weeks with no TXID or completion
• Provide your Coinsbit account email/ID, token name, network, amount, date/time of the transfer request
• Mention the current status shown (pending / processing / frozen)
• Attach screenshots of the transfer request, balance page, and any error or status messages
• List any support tickets already opened and how long you’ve been waiting
Ask them to;
• Confirm whether the transfer was actually broadcast to the blockchain (TXID issued or not)
• Explain the exact reason for the delay
• Manually complete the transfer if it is stuck internally
• If they cannot process it, cancel the transfer and return the tokens to your available balance
• Provide a clear timeline for resolution and written confirmation
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
