Xolvie Resolution Specialist January 30, 4:51 pm
If Coinsbit blocked your account after KYC and you want to regain access and withdraw your crypto;
Contact Coinsbit support with a clear escalation;
• State that your account was blocked immediately after completing KYC and you cannot access or withdraw your funds
• Provide your Coinsbit account email/ID, KYC submission date, and the exact restriction message shown
• List which documents you submitted (ID, selfie, proof of address)
• Attach screenshots of the KYC status, account block notice, and your balance page
• Mention whether you received any explanation or email about the block
Ask them to;
• Confirm the exact reason your account was blocked after KYC
• Specify what is missing or incorrect in your verification
• Tell you what additional documents or steps are required to lift the restriction
• Provide a clear timeline for review and account reactivation
• Unblock withdrawals or, at minimum, allow you to withdraw your own funds if KYC is already completed
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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