CoinPayments charged me hidden fees, how can I request a refund?

If CoinPayments applies undisclosed or higher-than-expected fees, you can request a review and refund if the charge was improper or duplicated. Here are verified practical steps:

• Check the transaction details: go to https://www.coinpayments.net/ → Account → Wallet → Transaction history. Click the operation and review the Fee charged section; if it doesn’t match the published rate, take a screenshot.

• Confirm the type of fee: CoinPayments may charge three types — processing fee (max 1%), network fee (varies by blockchain), and conversion fee if currency was exchanged. If any were undisclosed, you have grounds for a claim.

• Open an official ticket: visit https://www.coinpayments.net/supwiz → Payment / Overcharged fees. Attach screenshots of your history, the amount charged, and the expected fee.

• Keep the ticket record: save the case number and confirmation emails; these help if you must escalate through your bank or payment provider.

If CoinPayments doesn’t respond or denies the correction without reason, file a claim on Xolvie to document your case and apply pressure until you receive a refund or formal explanation.