Chatiw Long Term Ban

For the second time, my IP address has been banned on Chatiw for no reason, and this situation has now been going on for around a year. The same thing happened previously: I was banned for 12 months, then after finally being able to use the site again for only a couple of days, my IP was banned once more around September last year. Since then, I have been completely unable to access the service. I never received any warning, explanation, or information from Chatiw about any alleged violation, either before the first ban or the second one. Because my IP is blocked, I also cannot log in or use any support/contact options on the site to resolve this, which leaves me with no way to communicate directly with them. I am requesting that my current IP ban be lifted so that I can access Chatiw again, or that I be given a clear explanation of the specific reason for this long-term ban if they believe it is justified.