CCleaner Charged Me but Never Sent My Activation Code

I was using the free version of CCleaner on my Windows computer when the program offered me the option to upgrade to the paid version for certain features. I purchased the package offered at a promotional price of approximately $6 through the app using my credit card. Although the payment appears as successfully completed on my credit card statement, I never received an activation code and my product was not upgraded to the paid version.

I made the purchase on February 2, 2026, and since then, I have not received any license or activation information either by email or through the program. Because there is no reference number on my payment receipt, I can only identify the transaction through my credit card activity. I also could not find a clear way to directly contact CCleaner's support or customer service, so I have been unable to report the issue.

Since I paid for a product that I have not been able to use, I request that my license or activation code be sent to me as soon as possible. If that is not possible, I request a full refund of the amount charged to my credit card.