I downloaded and reinstalled CapCut multiple times, yet the "Templates" section is still missing from the homepage. I even purchased a Pro account twice, hoping it would resolve the issue, but I still cannot find any templates. I have tried every possible method to fix this, but nothing has worked.
This is incredibly frustrating, especially considering I paid for the Pro subscription twice. I expect CapCut to address this issue immediately and ensure I have access to all the features I paid for. Please resolve this problem and provide a prompt update, as this lack of functionality is unacceptable.
I have downloaded and reinstalled CapCut multiple times, but the template section still doesn't appear. Please help! This issue arose after the latest CapCut update. I've tried every possible solution to no avail. CapCut officials, how do you explain this? Please contact me urgently. Please, CapCut.
I recently opened CapCut, and to my surprise, the templates I had been using regularly were completely gone. Instead, I’m now seeing only Pro templates, even though I didn’t switch to Pro or make any changes. On top of that, the templates being suggested to me are for topics and content I’ve never w...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased the Pro version of CapCut, but my card was charged twice for the same subscription. When I checked the official site, I noticed they mentioned this issue could happen occasionally and provided an email for refund requests. I followed their instructions and sent an email immediately, expl...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
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