On 9 March 2026, I ordered a pair of Camper TWS shoes in size 46 EU, blue color, via Amazon.com (order no: 406-2828136-1974761). The product was delivered to me in İzmir Karabağlar on 11 March 2026. Although I ordered size 46, the shoes I received are size 41, and I have serious doubts about the authenticity and quality of the product. In the photos and description on Amazon, the shoes appear as shiny, leather-looking Camper TWS, similar to the products I have previously purchased directly from Camper stores. However, the product sent to me looks more like cheap plastic than leather, with neither the leather appearance nor the shine shown in the images. Camper Türkiye informed me that there should be writing inside the heel section, but this writing does not exist on the shoes I received, which further increases my suspicion that the product is not original. When I contacted Amazon customer service, I was told that the product was shipped from Camper Türkiye’s warehouse. When I contacted Camper Türkiye, they stated that the sale was made by Amazon, and both parties shifted responsibility to each other instead of resolving the issue. I requested an exchange for the correct size and original product, but I was told to return the product and that the refund would either be made to my Amazon account balance or to my bank card. I paid by bank card, but due to an ongoing enforcement proceeding, any amount refunded to my card is directly transferred by the bank to that proceeding, which means I cannot benefit from a simple refund and then purchase the correct product. The amount I paid is ₺3,826. I am not requesting an additional product or any extra compensation. My clear and sole request is that, after verifying the authenticity of the product I received, the correct and original Camper TWS shoes in size 46 EU, blue, be sent to me without forcing me into the refund process that will cause financial loss due to my enforcement situation. I expect Amazon and Camper Türkiye to coordinate with each other, take responsibility for this wrong size and possibly non-original product, and ensure that the correct, original product is delivered to me as soon as possible without demanding any extra payment from my side.
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On October 18, 2024, I placed an order for a pair of shoes on Camper.com for ₺4,463.10. However, when I checked my order status on December 31, 2024, I discovered that my order had been canceled without any notification. When I contacted customer service, I was told the cancellation was due to insuf...
I am very disappointed with my Camper shoes from order 4005883601. Purchased in July, I couldn't use them until the winter season. Unfortunately, I can't return or exchange them, leaving me forced to seek repairs at a shoe repair shop. The repair professional pointed out significant design flaws: th...
On September 4, 2025, and September 19, 2025, I purchased a total of four pairs of shoes from the Camper official website. The site stated that delivery would be completed within 20 days. Two of my orders were delivered; however, the other two — Order No. 4007300080 and Order No. 4007340217 — have s...
I recently purchased Camper boots, but there's a size discrepancy between the left and right foot! There's a problem with the product. I wore them for only two days (on February 7, 2024, and February 8, 2024). Upon receiving the product, I checked the sizes immediately. I thought maybe different siz...
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