Brussels Airlines lost my baggage and won’t reply — how can I get compensation?

If Brussels Airlines lost your baggage and won’t reply and you want to get compensation;

Contact Brussels Airlines support / Customer Relations with a clear escalation;

• State that your checked baggage was lost and you have not received a response from them
• Provide your booking reference (PNR), flight number/date, baggage tag numbers, and the unique reference (PIR) you were given when you reported it at the airport (or online)
• Attach screenshots/emails of the report, baggage status, and any previous messages you sent
• List the contents of your baggage with estimated value and attach purchase receipts if available

Ask them to;

• Confirm that they have officially declared your baggage as lost (typically after 21 days from reporting it)
• Explain why you did not receive a response to earlier attempts
• Process your compensation claim under their lost baggage policy and international air transport rules
• Reimburse essential costs you incurred (replacement clothes/toiletries) with receipts

If support still does not reply or refuses to compensate, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.