When the Bosch service technician came to install my new appliances, they discovered that the interior glass of both my range hood and microwave was cracked. The technician told me to contact the retailer I purchased from. I did, and after the retailer spoke with the regional manager, I was told they could only cover half the repair cost. I've been a loyal Bosch customer for years. Why would I damage my own newly purchased products? This decision makes it seem like they think I'm responsible for the damage. I want this issue resolved as soon as possible. I'm hoping we can find a solution without having to take legal action.
We purchased a built-in set from Bosch 1.5 years ago. A few weeks ago, the glass on the electric stove of the set cracked on its own while we were cooking eggs on low heat. As you can see in the photos, there was no impact involved because the crack is only from one end to the other. There is no dam...
I purchased a Bosch built-in set from an authorized dealer. I showed the seller pictures of the countertop with measurements to ensure compatibility. However, when the set arrived, the service team refused to install it, claiming the countertop spacing was too close, which could cause heat reflectio...
On 18.8.24, I purchased 1 Bosch BFL524MW0 20-liter White Built-in Microwave Oven from Trendyol.com. It was delivered a few days later. Since our kitchen renovation was not finished, we took it to the warehouse of the house we received. Until everything was ready for installation. When the preparatio...
Unfortunately, we bought all our appliances from Bosch. Before the warranty expired, we extended the coverage. The inner door shelf holder of our refrigerator broke off on its own from the door, even though there was no problem with the shelf itself. I called the service, and they confirmed it wasn’...
Comments