My New Bosch Range Hood and Microwave Arrived with Cracked Glass
When the Bosch service technician came to install my new appliances, they discovered that the interior glass of both my range hood and microwave was cracked. The technician told me to contact the retailer I purchased from. I did, and after the retailer spoke with the regional manager, I was told they could only cover half the repair cost. I've been a loyal Bosch customer for years. Why would I damage my own newly purchased products? This decision makes it seem like they think I'm responsible for the damage. I want this issue resolved as soon as possible. I'm hoping we can find a solution without having to take legal action.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your application. For all your inquiries, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Service page, we will contact you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
Contact was made, but the solution offered is the same. Why should I pay to repair a product that I received as defective?
