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Missing Connection Part Leaves Newly Purchased Bosch Range Hood Unusable

Missing Connection Part Leaves Newly Purchased Bosch Range Hood Unusable
Missing Connection Part Leaves Newly Purchased Bosch Range Hood Unusable
Meric
Bosch
5
Meric's Thank You Message
“I am still waiting for a solution”

On 5 August, I purchased a Bosch DWK66PJ60T range hood from Üçyol Revna Bosch. During installation, the paddle box/connection part was missing and there was an installation issue related to this part. Because the correct compatible piece was not supplied and the installation could not be completed properly, I am currently unable to use the product as intended. This situation is very disappointing for a newly purchased product. I request that Bosch urgently provide the correct, fully compatible paddle box/connection part for my DWK66PJ60T range hood and complete the installation properly at my address, without expecting me to modify or adapt anything on my own. I expect this issue to be resolved as soon as possible and the product to be delivered in a fully usable condition.

Meric
August 26 4:44 PM

I am still waiting for a solution

Meric
October 12 10:25 AM

Ms. Aleyna was very helpful, calling me every week to inform me about the status of the part. The exhaust fan is now installed without any issues; the matter can be closed.

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