Bosch Washing Machine Leaking Under Warranty

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Semra
March 30, 9:41 pm
74

I purchased a Bosch A4 series washing machine from the Bosch authorized dealer in Gölcük/İzmit on 3 May, with a 3-year warranty. From the first day I started using the machine, it has been constantly leaking water and detergent from the door area. This leak occurs regardless of whether I use a small or large amount of detergent, and it continues in every use. Due to this problem, the authorized service came twice. For these visits, I paid a total of ₺700 as service fee. During the first visit they took a video and stated that it was user error, which I absolutely do not accept, because I use the machine in a normal and careful way and the leak has been there since the day it was installed. During the second visit, I was told that there was a cost of approximately ₺4,500, that the rubber around the door needed to be replaced and that the pipes inside the machine were clogged and needed cleaning, and that this amount should be covered half-and-half with me. I did not accept this offer either. My product is still under the 3-year warranty, yet I am faced with a situation where, despite a problem that has existed since day one, I am told that this and that part is not covered by the warranty and I am asked to pay high extra costs. I find it unacceptable that a product that is under warranty and faulty from the start is treated as user error and that additional payment is requested for its repair. I request that my washing machine be replaced with a new, fault-free product, or that my money be refunded without charging me any additional costs. I also request the refund of the ₺700 service fee that I have paid, as I have not been provided with a solution despite these payments.

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