Since the day I bought my Bosch washing machine, I have been constantly calling to complain, but each time they send a technician who insists there is no problem. I chose Bosch because I trusted it as a reliable and durable brand, and I purchased two washing machines and one dryer. I specifically chose this model to have the best and most advanced technology, but I have been dissatisfied with the washing machine from the very first day. They keep stalling me and refuse to admit any faults. I have even uploaded photos and videos with visible dates as proof.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you contact us via the Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
You only respond by saying 'our valued customers,' but you never support the consumer. I have registered a complaint every time the service came, and I will also apply to the Consumer Arbitration Committee. I will write on social media and to every institution and platform I can think of. You have not helped at all and have done everything you can to avoid making any changes.
We are back to square one again, I was called by the head office again, they said let's send a service again and have someone check it, they are doing everything they can not to make a replacement. I am also looking at the complaints that come in, and it's always the same complaint and there is no solution.
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I bought a Bosch washing machine three years ago, and it's been nothing but trouble. I've lost count of the number of times I've had to call for assistance. The most recent visit was from an engineer who attempted to blame us for the machine's problems. When I first purchased the machine, they claim...
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