Bosch Series 4 WQG2410TTR Dryer Shrinks Clothes - No Resolution in Sight
We purchased a Bosch Series 4 WQG2410TTR dryer and regret it deeply. All our clothes have shrunk. Service visited twice, offering impractical advice like "try this program" and "do it this way," with meaningless responses to our concerns. They even claimed people who can't read labels shouldn't use the dryer, saying, "Of course it will shrink." They checked the temperature, questioning if I washed at high heat—no, I washed at 30 degrees; it still shrunk due to the drying heat. I showed them baby clothes dried together—one shrank more than the other, yet they blamed the machine. We bought new clothes, retried with their programs—same shrinking. My sister tried with her shirt, no issue; but mine shrunk again. Their response? "Maybe your fabric isn't suitable." No real solutions, just excuses. We demand a refund, yet they insist on sending more VIP services. Another condescending visit is unbearable. I will complain everywhere I can.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your application. For all your inquiries, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
They did not offer any solution and simply closed the issue by saying there was nothing wrong with the machine. I wrote this to guide other potential buyers since the German giant Bosch does not stand behind its product; they might consider choosing another brand.
