On 18.07.2024, I placed an order for a Bosch Climate CL2000U w 35 e a++ 12000 BTU Wall Mounted Air Conditioner from hepsiburada.com. The product was delivered on 22.07.2024. There was a phone number on the box for contacting the seller. Following the instructions, I reached out to the seller and provided the product's serial number. A record was then created. It was mentioned that the service will contact you to schedule an appointment. It's been 10 days and I haven't received any communication regarding the appointment or installation. I'm wondering when they will reach out and provide some clarity. The name of the air conditioner seems quite absurd to me. Unfortunately, Vestel's service network is not reliable, which is why I couldn't get my previous air conditioner repaired. Frustrated with the situation, I decided to order a new air conditioner, assuming that Bosch, being a German brand, would offer better quality. However, it turned out to be even worse than Vestel. It's disappointing that you rely on self-proclaimed experts who lack the necessary knowledge and experience to properly serve your customers. It's important to have a team of dedicated employees who can provide the level of service your brand should be known for. After enduring 10 days of sweltering summer heat, the uncertainty of how much longer I'll have to wait adds to the frustration. It seems like you're implying that we don't value our customers and that there are no rules to follow. I cannot forgive you. Please address my concerns promptly and proceed with the installation of this air conditioner. Finally, I am completely exhausted from enduring this unbearable heat for such an extended period of time.
I purchased a Bosch Climate 2000U CL2001U W35E air conditioner from Trendyol for ₺26,400. I bought this air conditioner for my home in central Elazığ and have been trying to get it installed for three days, trying to reach the service center. It took me a full six hours, and when I finally did, I wa...
On June 28, 2025, I purchased a BOSCH CL2000U/1 18,000 BTU air conditioner via N11. Before and after the purchase, I requested installation and was contacted from +90 544 635 9***, where I was told the appointment was set for July 4. This morning, I received another call from the same number request...
On July 26 at 4:49 PM, I purchased all the appliances in my home from Bosch, and it hasn't even been a year since. I planned to have an air conditioner installed, but due to the distance between the AC room and the apartment, I was charged ₺15,000 for the installation. Despite paying the full amount...
My Bosch 24 BTU air conditioner failed, and I reported it on July 27th. They promised to contact me within a day, but it's now August 1st, and I haven't heard from any authorized service personnel. Trying to stay cool in this heat has been difficult, and despite numerous phone calls, they keep promi...
I bought a Bosch refrigerator from the Bosch dealer in Izmir Gaziemir. I scheduled an installation appointment with the authorized service center in Torbalı for today, May 24, 2024, Friday. My spouse stayed home all day, skipping work, waiting for the installation team. No one showed up, and no one ...
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