Bosch Installation Crew Refused to Assemble After I Rejected Use of My Private Information
purchased a Bosch air conditioner, and unfortunately, with the service provided by the Bosch service team they have no luck.... During the installation process, I was asked whether I preferred my information to be processed internationally or not. As I chose not to have my information processed abroad, the service team refused to proceed with the installation, what is this? how can they just force me so?? Now, I have a Bosch air conditioner sitting in my home and am being forced to return it to Hepsiburada. This entire experience has been highly inconvenient, and find it disheartening that a reputable company like Bosch is unable to provide essential service based on a customer's privacy preference.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your application. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, we will contact you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
If you do not approve the transfer of your information abroad, you can never receive service. Since Bosch Turkey did not provide this information before the sale, I experienced a significant loss of time. I hereby declare that I will not choose the Bosch brand again. They also have no solution proposals. I will investigate whether not providing warranty and service for your invoiced product is in accordance with the Consumer Law.
