Bosch Delayed My CL2000U 18000 BTU AC Installation
On June 28, 2025, I purchased a BOSCH CL2000U/1 18,000 BTU air conditioner via N11. Before and after the purchase, I requested installation and was contacted from +90 544 635 9***, where I was told the appointment was set for July 4. This morning, I received another call from the same number requesting a photo of the product barcode, which I sent. I was then told installation must be done by Thermotechnic and that today’s appointment was canceled. I called 444 2 474, emailed my invoice, and was redirected to the Authorized Service, who informed me the earliest date is July 10. I managed all of this through my own effort, as no proper support or guidance was provided. The seller never reached out. I chose your brand trusting in the renowned German discipline, but it’s clear that this standard is no longer being upheld.
Dear Customer, Your request has been processed. We will contact you regarding the matter as soon as possible. Thank you for your feedback. Best regards, Bosch Customer Communication Center
The only response I received from the company was to change the service that would handle the installation and to postpone the installation date. While I was expecting an apology and an earlier installation due to my inconvenience, receiving a postponement was a second disappointment.
Hello, Detailed information has been provided to you during our conversation. If you have any other requests, you can reach our Customer Communication Center. Thank you for your feedback. Best regards, Bosch Customer Communication Center
