On June 28, 2024, our company purchased a Bosch air conditioner from the Konya Central Yuva authorized dealer. Despite 13 days passing, the authorized service they directed us to hasn't installed the unit. We've reported this multiple times through customer service, but unfortunately, we've made no progress with the Bosch solution center. Although we informed the authorized dealer about our inconvenience, they refused our refund requests and asked us to proceed through Bosch Central. Our refund requests from July 11, 2024, are still pending with Bosch. It's unacceptable that a strong brand can't compensate for the failures in its service and dealer process, resulting in negative customer experiences. We want to inform everyone in the mentioned region who wants cooling services or plans to choose this brand for device supply. Bosch has damaged its reputation regarding service quality. We respectfully announce to the public that we will exercise all our legal rights as soon as possible if this process isn't resolved. July 12, 2024
I bought a Bosch air conditioner about 1.5 years ago, but it broke down on May 15, 2023. I filed a warranty claim, and the service arrived on May 20th and allegedly fixed it. However, it broke down again the next day. I went through this cycle several times, and today, July 20th, my air conditioner ...
In December 2023, I purchased three Bosch products (Refrigerator, Washing Machine, and Dishwasher) from the authorized dealer in Bağcılar, Istanbul, with the agreement that my products would be delivered in May 2024. I was also required to sign a delivery slip stating that I would pay a storage fee ...
On February 13, 2024, my spouse and I purchased a Bosch refrigerator (Model: KGN55CIE0N), washing machine (Model: WGA142X2TR), and dishwasher (Model: SMS44DI00T) from Panalı Durable Consumer Goods Industry and Trade Inc. However, on February 16, 2024, when the authorized service personnel came for i...
On July 26 at 4:49 PM, I purchased all the appliances in my home from Bosch, and it hasn't even been a year since. I planned to have an air conditioner installed, but due to the distance between the AC room and the apartment, I was charged ₺15,000 for the installation. Despite paying the full amount...
My Bosch 24 BTU air conditioner failed, and I reported it on July 27th. They promised to contact me within a day, but it's now August 1st, and I haven't heard from any authorized service personnel. Trying to stay cool in this heat has been difficult, and despite numerous phone calls, they keep promi...
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