BitGo Locked Me Out and Charges High Fees With Poor Customer Support

BitGo has caused quite a hassle for me, hence I feel driven to warn others about it. Having set up my account, I ran across problems with their two-factor authentication method, which shut me out even with the correct codes. Several times I contacted their customer service, only to be greeted with generic answers failing to solve my particular problem. Worse, their Starter Paygo account charges outrageous fees—0.3% every transaction—which feel unfair considering the little functionality provided. Another issue is their website, which has a clumsy UI that unnecessarily complicates accessing vital services or managing your wallet. BitGo has been somewhat disappointing for a firm that bills itself as a professional and safe platform.