Unexpected Betternet charge appeared on my card, what steps should I take?

If an unexpected Betternet charge appeared on your card and you didn’t authorize it, take these steps to protect your money and get a refund;

Confirm and document the charge;

• Check your bank/credit card statement for the exact charge date, amount, and merchant name (Betternet / Betternet LLC)
• Take screenshots of the unauthorized transaction
• Search your email (including spam) for any Betternet receipt or subscription email you don’t recognize

Check if there’s an active subscription;

• Review App Store / Google Play subscriptions to see if Betternet is listed
• If found, cancel the subscription immediately to stop future charges
• If not listed, note that the charge may be a direct card billing

Contact Betternet Support;

• State clearly that your card was charged without your consent
• Provide the charge date, amount, payment method, and last 4 digits of your card
• Mention that you did not authorize or recognize the subscription
• Attach screenshots of your bank statement

Ask them to;

• Identify the charge in their billing system
• Cancel any active or hidden subscription
• Refund the unauthorized charge
• Confirm that no further charges will be made

If Betternet doesn’t resolve it quickly;

Share your experience and consider filing a complaint on Xolvie to seek visibility and a proper resolution.