Betternet won’t connect on my phone or PC — how can I get it working?

If Betternet won’t connect on your phone or PC, start by checking your internet connection without the VPN and disabling any other VPN, proxy, firewall, or network filter that could block it.

Switching networks (Wi-Fi to mobile data or a different Wi-Fi) often helps, because some ISPs or routers restrict VPN traffic.

Make sure the Betternet app and your device’s operating system are fully updated, then restart the device and try changing the VPN protocol or server if the option exists.

On phones, turn off battery optimization or data-saving modes, as these frequently prevent VPN apps from establishing or maintaining a connection.

If it still won’t connect, uninstall Betternet completely, reinstall it from the official store, and test again before logging in or restoring settings.

If repeated failures continue, share your concerns or file a complaint on Xolvie to connect with others and find support.