BDG Game Wallet Top-Up Missing After Successful UPI Payments

I made BDG Game wallet top-up payments through UPI using the Paytm application, but although the money was deducted from my account, it was never added to my BDG Game wallet balance. On 29 April 2026, I made two separate payments, one of 4,999.26 INR and another of 10,000 INR, and on 22 August 2026 I made another payment of 15,000 INR. All of these transactions were successfully completed on my side, as shown in the digital payment receipts, and the total amount of around 30,000 INR has been taken from my account. Despite this, my BDG Game wallet balance did not increase and I did not receive the purchased top-up. It has now been more than eight months since these payments, and I still have not received the wallet balance or any proper response. I consider this situation very serious and feel cheated because the payments are clearly successful on the bank/UPI side but are not reflected in my BDG Game account. I request that the missing total amount be immediately credited to my BDG Game wallet without any further delay. I also ask for a clear explanation of why these successful transactions were not processed correctly and why the issue has remained unresolved for such a long time.