Austrian Airlines canceled my flight last minute, how can I get hotel or transport support?

If Austrian Airlines canceled your flight last minute and you want hotel or transport support;

Contact Austrian Airlines support / Customer Relations with a clear escalation;

• State that your flight was cancelled at short notice and you incurred hotel/transport costs as a direct result
• Provide your booking reference (PNR), flight number/date, cancellation notice, and where you were stranded (airport/connection city)
• Attach screenshots/emails showing the cancellation and your itinerary
• Include receipts/photographs for any out-of-pocket expenses (hotel, taxis/Uber, meals)

Ask them to;

• Confirm that the flight was cancelled by the airline and why it was not replaced/handled at the time
• Reimburse your reasonable costs for hotel, airport transfers, meals, and any urgent transport you needed
• Provide travel vouchers or alternative booking support if you are still en route
• Give you a written confirmation of what they will cover and a timeline for reimbursement

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.