I ordered an Asics Gel Kayano 14 in Metallic Silver, Size 43, on May 8th or 9th, 2024. Unfortunately, it arrived today, but it's the wrong size; I ordered 43, but it came in 42. Also, the color is incorrect. 😔 I want to return it and get a refund. Please help me with what I need to do...
I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was c...learly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I f
On April 11, 2024, I purchased a pair of Asics Gel-Kayano 14 shoes from an official Asics store. They were a thoughtful ...gift from my son, and I only wore them occasionally—certainly not enough to expect any kind of serious wear. But despite this, the inner lining started tearing, which was extremely
I ordered shoes directly from asics.com, but what I received was not what I ordered. The shoes they sent were completely... different—and to make things worse, they were cheaper than the ones I actually paid for. I did the right thing and returned the incorrect items, expecting a proper resolution. In
On May 20, 2025, I purchased the Asics Gel Kayano 30 shoes (Order No: 468672) from Asics’ official online store on my do...ctor’s recommendation. Unfortunately, the shoes did not fit my feet properly, so I first requested an exchange and contacted the Zorlu branch. While the store staff tried to assist
"Thank you for your interest, I was contacted and the product has been mailed to your company."
