I was informed that if I set up two automatic bill payments on my Akbank salary card, I would receive ₺1,500 in Chip Money. Following the instructions, I set it up, and after 20 days, the Chip Money was credited to my card. I was assured that this Chip Money would not be lost and could be spent whenever I wanted.
However, I lost my salary card and filed a lost card application at the Akbank Mezitli branch. I asked the bank employee three times whether I could use the Chip Money on my new card once it arrived, and they repeatedly assured me that there would be no issues and that I could use the Chip Money with my new card.
While waiting for my new card, I decided to check the banking app, only to find that the Chip Money had disappeared and my balance was reset to zero. When I reported the issue to customer service, I was told that I lost my Chip Money rights because I had applied for a new card.
The conflicting information provided by the branch employee and the customer service representative is a significant flaw for a bank that claims to be reputable. Additionally, despite being told I would receive a follow-up, I have yet to receive any information, further proving how unserious and uncustomer-oriented this institution is.
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
On August 15, 2025, a card fee of ₺1149.50 was charged to my Akbank Platinum credit card ending in 0303. During the time I was a salary customer and even afterwards, the card fees charged to my account had previously been refunded as Chip Para. However, in August 2025, I faced this fee again and on ...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
Through the Akbank Chip Para campaign, 5000 Chip Para was credited to my account. However, last month, ₺2353.33 was withdrawn from my bank account as a debt. The bank showed this transaction as a payment made to the card numbered 516840**8895708 by using the Chip Para, effectively taking ₺2353.33 di...
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