After I closed my card because of the incomplete info given by an Akbank customer rep, I noticed that the chip money I earned from a campaign was taken back from my account. When I contacted customer service, they told me that the representative had mentioned the terms, but I was never made aware that the campaign was still ongoing or that closing the card would stop me from getting any more benefits. It seems like some important details were kept from me, and I definitely wouldn’t have closed the card if I had been aware. This confusion has made me feel misled, and I genuinely hope Akbank steps up to fix this issue fairly and transparently.
Through the Akbank Chip Para campaign, 5000 Chip Para was credited to my account. However, last month, ₺2353.33 was withdrawn from my bank account as a debt. The bank showed this transaction as a payment made to the card numbered 516840**8895708 by using the Chip Para, effectively taking ₺2353.33 di...
Hello, In the past months, I participated in Akbank's campaign "750 TL Chip-Para for Your Clothing, Electronics, and Cosmetics Shopping!" As part of the campaign, I made a purchase, and the chip money was credited to my card. However, I had to return the item later, and the chip money was deducted. ...
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
Moving my pension to Akbank, I expected to get ₺2500 in chip money as part of their pension transfer promotion. After two months of waiting, I kept getting told there was no problem even after several calls to customer support. But today, a representative told me I would not be qualified for the pro...
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