Moving my pension to Akbank, I expected to get ₺2500 in chip money as part of their pension transfer promotion. After two months of waiting, I kept getting told there was no problem even after several calls to customer support. But today, a representative told me I would not be qualified for the promotion since I had earlier set up and then canceled an automatic payment order with the bank. None of the prerequisites for the promotion addressed this, hence I feel misled by the lack of open communication from the beginning. Having spent all the time waiting and given promises, I anticipated more from Akbank. I hope they will change their unjust choice.
Akbank still hasn’t paid our salary promotion, even though it’s been two months. We were told that the promotion would be deposited a few days after our first salary payment, but I have yet to receive anything. I’m a public sector employee working for a municipality, and we had agreed on a promotion...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
After I closed my card because of the incomplete info given by an Akbank customer rep, I noticed that the chip money I earned from a campaign was taken back from my account. When I contacted customer service, they told me that the representative had mentioned the terms, but I was never made aware th...
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