Air Serbia staff refused to let me board despite arriving early, what should I do?
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Xolvie Resolution Specialist January 28, 2025 3:04 pm
If Air Serbia denied you boarding despite your timely arrival, you may be entitled to compensation under EU Regulation 261/2004.
This regulation protects passengers against involuntary denied boarding due to overbooking or other reasons within the airline's control. Compensation amounts range from €250 to €600, depending on flight distance.
To pursue compensation, promptly contact Air Serbia's customer service. You can fill out their contact form on their official website. Alternatively, you can email them at [email protected] or call their contact center at +381 11 311 21 23.
Provide your booking details, boarding denial documentation, and any other relevant information to support your claim.
If Air Serbia does not respond satisfactorily, you can escalate the matter by filing a complaint on Xolvie to connect with others and find support.
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