Formal Payment Dispute: Uncredited 91 Club Deposit
To whom it may concern, I am writing to report an issue regarding a failed credit of funds to the gaming platform “91 Club” despite a successful debit from my Paytm account. On 27 July 2026, I transferred approximately 5,000 INR (4,999.20 INR as per Paytm) from my Paytm account to 91 Club through UPI. The transaction was completed on Paytm’s side and shows as successful, with a valid UPI reference number, and the amount has been debited from my account. However, even after almost one month, this balance has not been credited to my 91 Club account. Since the date of the transaction, I have been contacting 91 Club support almost daily. Their support team keeps asking me to provide a PDF statement from my bank/Paytm from 27 July 2026 to the current date. The problem is that the system only allows me to download the statement up to the previous date, not including the current date, so I am unable to meet this exact format request. Despite repeatedly explaining this and providing proof that the amount was debited, they have not resolved the issue or credited the missing balance. I am now requesting your support to look into this transaction and help me recover my 5,000 INR. I am ready to share the Paytm transaction screenshot and any statements that are technically available from my side to assist in your investigation. I kindly ask that this matter be taken seriously and that appropriate action be taken so that the debited amount is either credited to the intended account or refunded to me. Thank you for your attention to this issue.
