Payment Successful but Money Not Added to Wallet

I am writing to report a serious problem I experienced on the 91 Club Game platform. On 16 July 2026, I made a payment of 2,000 INR through Paytm for adding money to my 91 Club wallet. The payment was successfully completed and the amount was deducted from my account, but the money was never added to my 91 Club wallet. When I contacted them about this issue, they claimed that no payment had been made, even though I clearly have proof of the successful transaction. This situation has caused me both financial loss and loss of trust in the platform. I request that 91 Club immediately check this transaction and either add the missing 2,000 INR to my 91 Club wallet or, if that is not possible, refund the full amount back to my original payment method. I expect this issue to be resolved as soon as possible.