888starz Withdrawal Blocked for 14 Days: Verification Document Issue

I have been experiencing a serious problem with my 888starz account for the last 14 days, as I am unable to withdraw my balance due to their ongoing verification demands. When I requested a withdrawal, the site asked me to complete account verification and requested several documents, including my national ID, proof of address and a certificate proving that I am free from gambling addiction. I promptly provided all requested documents except the gambling addiction certificate, because in my country there is no licensed betting system and such a certificate is not issued or available through any official institution. I informed 888starz that this specific document cannot be obtained in my country and asked them if there was any alternative method or document I could provide instead. Despite this, they refused to offer any alternative solution and continue to block my withdrawal, insisting on a document that is impossible for me to obtain. I request that my account verification be completed based on the documents I have already submitted, or that a realistic and accessible alternative be offered, and that my withdrawal request be processed without any further delay.