101 Okey Plus Banned My Account Without Explanation and Ignored My Appeals

I have been playing 101 Okey Plus for a while and really enjoyed it, but my account was unfairly banned without any explanation. I’ve tried to seek assistance, but I haven’t received a satisfactory reply. I have reached out several times through emails and appeals, but unfortunately, none have received a response. It's incredibly frustrating to be treated this way after being such a dedicated player. I get that rules are important, but I wasn't made aware of any violations on my part. Please let me know what rule I may have broken. Instead, I feel completely uninformed. It's disappointing to experience such a total absence of assistance. I simply want my account back and clear communication from the support team.