Zynga Okey 101 Plus Banned My Account Without Proof

Today, when I tried to log in to my account in Zynga’s Okey 101 Plus game, I received a message stating, “You have been banned from entering the game due to collusive play,” and I was completely blocked from accessing my account. I strongly believe this action is unfair because I have never engaged in collusive play, cheating, or any other behavior that violates the game’s rules.

If I had actually engaged in collusive play as alleged, it would make little sense for me to be a regular player who purchases chips. I am a user who has invested both time and money in the game while following the rules. Despite this, my account was banned without any concrete explanation, which has caused me significant inconvenience and seriously undermined my trust in the game.

As soon as I noticed the issue, I submitted a support and appeal request by completing the relevant form through the game. However, I have not received any response so far. I request that the decision made against my account be reviewed again and that the allegedly unjustified login ban be removed so that my account can be restored.

I kindly request that my account be thoroughly reviewed and that it be confirmed that I have not engaged in cheating or collusive play, and that the inconvenience I have experienced be resolved as soon as possible. If my account cannot be restored, I also request a refund for all paid chip purchases and other in-game purchases I have made to date. My in-game account ID is **74597544390** to help expedite the investigation.