First, contact their support team at [email protected]. Clearly declare that you met the wagering conditions and want a complete transaction history and written explanation.
Attach any screenshots or records that demonstrate your compliance with the requirements. Use the live chat feature on their website for faster follow-up.
Sometimes funds are withheld because of ambiguous clauses or claimed violations of bonus abuse procedures.
If your action was legitimate, request a manual review and specify the bonus terms you followed. Ask them to specify which rule they believe was broken and when.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
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