YoHo app crashes during checkout and still charges me, how can I dispute this?

If your YoHo app crashes during checkout and still charges you, start by saving all evidence — screenshots of the crash, payment receipts, bank statements and timestamps — because detailed records strengthen any dispute.

Then email the official support at [email protected] with “refund request – failed checkout charge” in the subject and include your user ID, order details and proofs, since this is the main channel for billing issues.

If YoHo still doesn’t respond, dispute the charge with the payment platform you used: if it went through Google Play or the App Store, use their refund request tools, or contact your bank/card issuer immediately to open a chargeback for a faulty transaction.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.