Yalla Ludo Account İs Showing That İ Am İn A Abnormal Sate

I have been playing Yella Ludo on my Android device, and from the very beginning of my account I have been facing an unjust restriction. My in‑game ID is 33116883683. Whenever I try to participate in events, a message appears saying that my account is in an abnormal state and that I cannot join the event, and that I should contact customer service to resolve the issue. Because of this, I am unable to join events and I also cannot claim the rewards from those events, which puts me at a clear disadvantage compared to other players. I request that my account be reviewed in detail, the restriction on my account be completely removed, and that all rewards and benefits I have missed from events during this time be compensated and added to my account. I kindly ask you to resolve this situation as soon as possible and inform me in writing of the result.