Wisey charged me after trial without warning, how can I get a refund?

If Wisey charged you after a free trial without warning and you want a refund,

Stop future charges first;

• Cancel your subscription immediately:
– Log in → Account → Subscription → Cancel
– Or cancel via App Store / Google Play

• Important:
– Auto-renew is enabled by default after trials

Check your refund eligibility;

• Wisey policy:
– You must contact support within 30 days of purchase
– Refunds are NOT automatic and have strict conditions

• EU users:
– You may have a 14-day withdrawal right

Gather proof;

• Collect:
– Bank charge screenshot
– Trial signup (no clear warning)
– Cancellation attempt (if any)

• Why:
– Evidence increases your chances

Contact Wisey support;

• Email:
– [email protected]

• Write:
– “I was charged after a trial without clear notice. Please cancel and refund the charge.”

• Attach:
– All proof

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.