WePlay Coins and Gifts Frozen Without Warning
On 15.10.2026 my WePlay account suddenly stopped working properly and my balance of around 3.0K coins, along with my gifts such as Fluffy Clouds, Puppy Toast, Sunglasses and Smiley Balloon, became frozen and unusable. I access and pay for these through Google Pay, and until this problem occurred everything was working normally. For the last 3 hours I have not been able to use my coins or send any of my gifts in the app. I have not received any explanation, warning or violation notice from WePlay or Google Pay, and I did not make any unusual or prohibited transactions before this happened. I do not want a refund; my clear request is that my coins and gifts be unfrozen and made fully usable again in my WePlay account as soon as possible. I kindly ask you to review my account, remove whatever restriction is blocking my balance and gifts, and inform me in writing about the reason for the freeze and the action taken.
