Urban Care’s Argan Oil Mask caused dryness, how can I request a product exchange easily?

If Urban Care's Argan Oil Mask made your skin dry, you can get a new one by taking these steps:

First, go to Urban Care's website and read their return and swap policy to get a feel for the rules. Products can usually be returned within a certain amount of time as long as they are still in their original packaging and haven't been used.

Next, get in touch with their customer service at https://urbancare.com.tr/musteri-hizmetleri or by calling +90 216 466 97 63. Clearly explain what happened, including the date of the buy, the order number, and the reason you are unhappy.

Follow the exchange process directions given by customer service. For example, they may tell you to ship the item back to a certain address. Keep track of all emails and shipping confirmations to make sure the trade goes smoothly.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.