Uphold won't verify my identity, how can I complete KYC?

If Uphold won't verify your identity,

Review the verification requirements first;

• Check:
– Email notifications
– Account messages
– Identity verification requests
– Document rejection notices

• Look for:
– Blurry or cropped images
– Expired identification
– Mismatched personal information
– Missing documents
– Unsupported file formats

Prepare your documents carefully;

• Commonly required documents include:
– Government-issued photo ID
– Proof of address
– Selfie or facial verification

• Ensure:
– Images are clear and unedited
– Information matches your Uphold account exactly
– Documents are valid and unexpired
– All requested details are visible

Gather evidence;

• Save:
– Verification error messages
– Submitted documents
– Upload confirmations
– Support conversations

Contact Uphold support;

• Request:
– The exact reason your verification failed
– Confirmation of which documents are still required
– A manual review of your submission
– An estimated review timeframe

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.