Uphold restricted my transaction, how can I remove the hold?

If Uphold restricted your transaction,

Check the transaction status first;

• Review:
– Transaction history
– Account notifications
– Email updates
– Security alerts

• Look for:
– Identity verification requests
– Compliance reviews
– Suspicious activity flags
– Transaction limit notifications
– Account restrictions

Gather evidence;

• Save screenshots showing:
– Restricted transaction message
– Transaction details
– Account status
– Any communications from Uphold

• Keep:
– Transaction IDs
– Deposit or withdrawal records
– Verification documents
– Support conversations

Verify your account information;

• Confirm:
– Identity verification is complete
– Personal information is accurate
– The transaction complies with account limits
– No additional verification requests are pending

Contact Uphold support;

• Request:
– The specific reason the transaction was restricted
– Confirmation of any outstanding verification requirements
– A manual review of the transaction
– Removal of the hold if no policy violation occurred

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.