I want to return a jacket, but Uniqlo doesn’t accept it due to the return policy. What should I do?

If Uniqlo does not accept your jacket return owing to their return policy, the first step is to carefully analyze the policy's exact provisions to determine why the return was denied. Make sure the jacket and your situation do not fulfill any of the requirements that would preclude a return, such as time limits, item quality, or special sale terms.

If you believe your return should be approved, please contact Uniqlo customer care. Explain your position politely and seek for clarity on why your return was denied. If you believe there is a valid cause for your request, you can also inquire about making exceptions, particularly if there were difficulties such as damage, sizing flaws, or erroneous product descriptions.

If Uniqlo still refuses to accept the return, you can also file a complaint on our website.