Umingle Banned My Account for Explicit Messages I Did Not Send

I have been using my Umingle account without any issues until today, when I suddenly received a “You are banned” message on the platform. On the screen it shows a Ban ID of 3556f95a and states the reason as “Explicit messages,” along with an option to pay 99 ₹ for an “Instant Unban.” I did not send any explicit messages and I believe this ban was applied to my account in error. Being banned without a valid reason and then being asked to pay for an instant unban feels unfair and damaging to my user experience on the platform. I kindly request that my message history be thoroughly reviewed and that my ban be lifted free of charge, since I have not violated the rules. I want my account to be restored and to be able to continue using Umingle without having to make any payment for a mistake that I did not commit.