Umingle Account Blocked for Gender Search

On November 7, 2026, my Umingle web account was blocked with the stated reason “Gender Search” and block ID 78fe3d2d. Since then, whenever I try to access my account, I see a “You are blocked” screen that shows “Gender Search” as the reason and even offers to lift the block for a payment of Rp39,900 by entering my credit card details. My Umingle account is registered under the email address sandy10***@gmail.com. I am submitting this complaint to appeal this block and to request that my account be fully unblocked and my access restored without any payment. I would like to clarify that I never intended to violate the community guidelines or to use Umingle as a dating platform. Any questions I asked that referred to gender were asked out of curiosity in the flow of conversation and were never used as a filter, search criterion, or any form of invitation. I now fully understand that Umingle is not a dating platform and that questions or searches based on gender are not allowed under any circumstances. I respectfully ask you to review my chat history and reconsider the decision to block my account. I am committed to strictly complying with all Umingle rules in the future, including not asking or searching based on gender in any way. I kindly request that you lift this block, restore my access to the account associated with the email address above, and explain why a payment screen is being shown to lift a ban imposed for the reason “Gender Search”. Thank you for your time and consideration in reviewing my appeal.